Get in Touch With Us
Got a question about one of our reviews, a correction to flag, or a comment on how we rank new online casino sites? Here is how to get in touch and what to expect once you do.
The Best Way to Reach USA Casino
Email is the most reliable route to our team. Send your message to [email protected] and we will read it, no exceptions. We aim to reply within two working days, though enquiries around a new online casino launch or a bonus terms question sometimes take a little longer if we need to double-check details before responding.
A short, clear subject line helps. Something like "Bonus terms question — Ignition" or "Correction — licensing details" lets us route your message to the right person straight away rather than leaving you waiting in a general queue.
What You Can Contact Us About
We hear from readers for all sorts of reasons connected to online casino sites, bonuses, and gambling in the US. Common topics include:
- Questions about a specific review — If you want more detail on how we assessed a casino such as Raging Bull, Uptown Aces, or any other name featured on the site, ask us directly and we will explain our reasoning.
- Bonus terms and conditions — Wagering requirements, expiry dates, and withdrawal caps can be confusing. If a headline offer on this page is not clear to you, we can point you back to where the full terms are published by the operator.
- Corrections and accuracy checks — Licensing status, RTP figures, and payment methods change. If something looks out of date, tell us and we will look into it.
- Suggestions for coverage — Interested in seeing a comparison on a particular topic, such as casinos for players outside the standard self-exclusion scheme, or a payment method we have not covered? Let us know.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We can direct you toward state and national support resources, though we are not a crisis service and cannot offer counselling ourselves.
- General site feedback — Anything from a broken link to a suggestion on layout is useful to us.
What Happens After You Send a Message
Every message is read by a person, not an automated system. There is no bot reply standing in for a genuine response. Once we have reviewed what you sent, someone on the team will follow up directly, either with an answer, a clarification, or a note that we are looking into it further.
During busier periods — for example, after a new online casino site launches with a headline bonus that draws a lot of questions — replies may take slightly longer than our usual two working days. We would rather take the time to get the answer right than send a rushed one.
Before You Write In About a Bonus or Offer
If your question relates to one of the offers shown on this site, a few checks can save time on both sides:
- Confirm which casino and which specific offer you are asking about, since terms vary between operators and can change over time.
- Check whether the casino is licensed to operate in your state, since availability and legal status depend on local regulation in the US.
- Have your question ready in specific terms — for example, "does this wagering requirement apply to the deposit or the bonus amount?" — rather than a general "is this a good deal?"
We can clarify how an offer is structured based on published terms, but we cannot guarantee outcomes, override an operator's own conditions, or process withdrawals or deposits on a casino's behalf. Account-specific issues, such as a delayed withdrawal or a verification problem, need to go directly to the casino's own support team, since we do not have access to individual player accounts.
If You Need Support With Gambling
If gambling has stopped being enjoyable, or is affecting your finances, work, or relationships, please mention this when you contact us and we will point you toward appropriate resources, including self-exclusion programmes and national support organisations. Setting deposit and time limits before you play, and stopping when it no longer feels fun, are steps worth taking regardless of which casino site you use. Contacting us is not a substitute for professional support, but we can help you find where to start looking.
Our Approach to Accuracy
Licensing details, bonus terms, payment options, and processing times connected to online casino sites change fairly often. We rely on our own research to keep listings current, but reader feedback is a genuine part of how we catch things that have moved on. If something you read here does not match what you found on a casino's own site, we would rather know about it than have it sit uncorrected.
Thank you for taking the time to read this far. We look forward to hearing what is on your mind.